I've known of Charlene previously through our Avon connection and when I needed to get away I thought of her. Char was awesome! She's readily available....set up all my travel steps so I just had to look forward to my trip! Charlene kept me updated with any changes from the airline and also because she herself had traveled extensively, Charlene had amazing connections to upgrade us and to let us know ahead of time what we needed and when. I can't thank Char enough for making my trip so memorable!